National Joint Registry - Patient Focus Conference

Free event on 23rd March

From 9.30am to 2pm including lunch at THE WELLCOME COLLECTION

183 EUSTON ROAD, LONDON NW1 2BE

There will be short presentations to begin with from NJR members including clinicians to highlight NJR’s role and how we are working for patient safety.  These will be followed by two more detailed workshops, one looking at our Public & Patient Guide  and another, looking in more detail at NJR data and understanding the findings.  The event will conclude after lunch with a panel Q&A – we will be inviting questions prior to the event as well as picking up on those prevalent topics discussed in the workshops. 

Please visit the website for more information or to book a place, please contact rebecca.beaumont@hqip.org.uk or call 020 7469 2546.

Implementing the National Quality Standard and Beyond

Thursday 8th March 2012, London

The draft NICE quality standard: Patient Experience in Adult NHS Services has been published and is in consultation.  It focuses on generic patient experiences and is relevant for all people using adult NHS services.

Chaired by Sophie Staniszewska Chair Guideline Development Group The NICE Quality Standard for Patient Experience in Adult Services, this conference provides an important update on patient experience with a focus on the new NICE quality standard including how it was developed and how progress will be monitored. 

Download here.

Following an opening presentation from Dianne Kennard Head of Patient Engagement and Experience Department of Health who will discuss implementing the white paper vision which focuses on patient experience as a key arbiter of all NHS services, delegates will then hear from experienced speakers on:

• Measuring the patient experience from a patient perspective
• Developing a patient experience dashboard
• Looking at what needs to change and how implementation can be monitored at a clinical practice, ward, directorate and organisational level: A Panel Discussion 
• Real time patient experience, feedback and action
• Understanding and improving patient experienced with PROMS